FAQ

Frequently Asked Questions

When will I receive my order?

In order to keep our prices as low as possible, Escolhido ships products directly from the manufacturer or supplier. This means that delivery may take a little longer than usual. On average it takes 1-2 working days for your order to be processed successfully. The average delivery time is approximately 7 to 8 working days.

The expected delivery time has passed; where is my order?

In most cases, orders are delivered on time. If you have waited an extra 3 days after the estimated delivery date and have still not received your order, please send an e-mail to: admin@escolhido.co.uk.

What are the delivery charges?

When you order from Escolhido, you always benefit from free delivery in France.

How can I pay for my order?

Escolhido always offers secure payment options. We use the most commonly accepted payment providers in France:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Maestro

Shop Pay

Union Pay

Some items are missing from my order, how is this possible?

Some orders are dispatched in several packages due to weight restrictions. To ensure product quality, the items you order may come from different suppliers. If you order several items, they may not arrive at the same time. Don't worry, your order is on its way and the remaining items are usually delivered within 1-2 working days.

What should I do if I receive a damaged item?

Unfortunately, it is possible that your order may be damaged during delivery. In this case, please contact our customer service team immediately at admin@escolhido.co.uk. It is essential that you take photos of the damage and attach them to your e-mail. Please do not return the item without sending us the photos, as we may not be able to find an appropriate solution. Our customer service team will deal with your request promptly.

Why should I return a product?

You can return a product if you have ordered the wrong item, if it doesn't suit you or if you no longer want it.

How do I return a product?

First of all, please contact our customer service department at admin@escolhido.co.uk. We will examine your request and find the best solution for you.

What are the costs involved in returning an item?

If no alternative solution can be found, you will only have to pay the shipping costs to return the product.

About Us

At Escolhido, we believe that a home is more than a place—it’s a feeling. A quiet atmosphere, a sense of balance, a reflection of who you are. Every piece in our collection is carefully curated and beautifully chosen to bring harmony, warmth, and intention into your space.

Founded on the principles of timeless design and refined simplicity, Escolhido offers a collection of Home & Decor pieces rooted in calmness and natural beauty. Our style draws from muted tones, soft textures, and sculptural forms that don’t demand attention—but earn it.

We value quality over quantity, tranquility over trends, and materials that feel as good as they look. Each item is selected with a mindful eye—for its aesthetic, its function, and its ability to elevate a room without overwhelming it.

This is a space for the considered home. For those who believe that fewer, better objects can create a life well lived.

Welcome to Escolhido.
Where simplicity is sacred, and every piece tells a story.

Shop name: Escolhido
E-mail: admin@escolhido.co.uk
Telephone: +44 7575 861911
Business name: Chosen Ecom Limited
Registration number: 78031944
Address: RM 509, 5/F The Cloud 111, Tung Chau St Tai Kok Tsu, Hong Kong

Opening hours:
Monday - Friday: 8:00 - 18:00
Saturday and Sunday : 10:00 - 16:00