Returns and Refunds Policy

Returns and Refunds Policy

Returns are accepted within 30 days:

Products must be in their original condition with original labels and tags attached.

Packaging must be undamaged and in its original condition.

Returned items must show no signs of use.

Please note that if the returned items do not meet these conditions, we will unfortunately be unable to process your return. We reserve the right to refuse returned items if we believe they have been used or damaged through no fault of our own.

How do I return an item?

To initiate a return, please contact us atadmin@escolhido.co.uk. If your return is accepted, we will send you a returns label and instructions on how and where to send your parcel. Items returned without prior request will not be accepted.

Always ensure that your parcel has a Track & Trace code. Lost returns will not be refunded. Returns sent without a tracking code are your responsibility. As a customer, you are responsible for the cost of returning goods.

Order cancellation

Once an order has been placed, it cannot be cancelled. Please check your order carefully before finalising your purchase.

Return costs

There is no charge if the product has been damaged by the carrier or has a defect.

However, if the customer has ordered the wrong product, if the item does not suit them or if they no longer want it, the actual return costs will be charged to the customer.

Damaged products and problems

Please inspect your order on receipt and contact us immediately at admin@escolhido.co.uk if the item is faulty, damaged or you have received the wrong item, so that we can investigate and resolve the problem.

Exchanges

The quickest way to get what you want is to return the item you have and, once the return has been accepted, place a new order for the new item.

Refunds

Once your return has been received and inspected, we will inform you if the refund is approved. If approved, the refund will automatically be processed to your original payment method within 14 days.

Please do not hesitate to contact us at admin@escolhido.co.uk if you have any questions. We are here to provide you with the best service.

Shop name: Escolhido
E-mail: admin@escolhido.co.uk
Telephone: +44 7575 861911
Business name: Chosen Ecom Limited
Registration number: 78031944
Address: RM 509, 5/F The Cloud 111, Tung Chau St Tai Kok Tsu, Hong Kong

Opening hours:
Monday - Friday: 8:00 - 18:00
Saturday and Sunday : 10:00 - 16:00